Frequently asked questions (FAQs)

What is social impact measurement, and why does it matter?

Social impact is about the positive changes organisations make in communities – like tackling social challenges or improving lives. Proving your social impact builds trust, strengthens connections, and shows people your work makes a difference in the real world, not just on paper.

How does Akou differ from other social impact consultancies?

What sets us apart is our focus on social capital. We help you understand, grow, and strengthen your networks, so you can maximise your social impact.

Who will I be working with at Akou?

You’ll be supported by a team of social impact consultants, researchers, data analysts, tech engineers, community engagement specialists and storytellers – all passionate about helping you maximise your social impact.

What metrics do you use to determine social impact?

We use both qualitative and quantitative metrics to measure social impact. This includes gathering community feedback, engaging stakeholders, and analysing social networks to track relationships and progress. By focusing on long-term outcomes, we ensure the results reflect real-world effectiveness and meet community needs.

Once I’ve established my organisation’s impact, how do I use this information?

Share it. Use your impact story to inspire trust, secure funding and strengthen partnerships. It can guide decisions, grow your network and show communities you’re serious about making a difference. It’s more than data – it’s proof of purpose

Can Akou help my organisation engage more effectively with communities?

Yes, we can help your organisation engage more effectively with communities. We involve local people at every stage, ensuring initiatives meet their needs. Using participatory methods and co-creation, we build trust and strong relationships to ensure your project aligns with community goals.

What are Alphi and Violet, and how do they help social capital?

Alphi and Violet are tools for managing and measuring social capital. Alphi maps networks and tracks relationships, while Violet helps grow networks, track progress, and showcase impact. Together, they offer insights that strengthen social capital and drive lasting change in their communities.

What industries or organisations benefit most from Akou’s services?

We work with organisations focused on social impact, including property developers, local authorities, social enterprises, and NGOs. Whether you’re starting out or leading change, we help measure and grow community impact through a participatory, community-led approach that delivers lasting results.

Can Akou help us track the effectiveness of our community initiatives?

Yes, we can. Our tools measure impact, gather data, and provide actionable insights. By collaborating with the community, we help you track progress, understand outcomes, and make informed decisions to improve your initiatives.

What is social capital and why does it matter?

Social capital is the value of your relationships and networks – how people and groups connect, share, and support each other. It matters because strong networks unlock opportunities, build trust, and create meaningful change. For organisations, it’s the foundation for impactful partnerships and lasting community connections.

How does social capital affect social impact?

Social capital – the strength of your networks and relationships – lays the groundwork for meaningful social impact. Strong connections build trust, enable collaboration and amplify your project’s reach. The more cohesive and engaged your network, the bigger the difference you can make.

How does Akou measure and enhance social capital?

We measure social capital by mapping networks, relationships and community connections to see how they collaborate and share resources. To strengthen it, we focus on growing those networks and building partnerships. This creates trusted connections that drive sustainable, long-term impact.

How does understanding social capital improve community relationships?

Understanding social capital can strengthen community relationships by focusing on trust, networks and shared resources. Mapping and nurturing these connections helps organisations build authentic partnerships and make a real impact. It deepens bonds, fosters collaboration and creates long-term positive change.

Still have questions?

If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!

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